Software Support
Policy: We try to produce software that helps you. If you have a problem using the software you should be able to ask. To reflect this policy we offer free support during 'Try-before-you-buy' evaluation and reasonably priced on-going support once you have purchased.
| Evaluation Support | If you are using one of our 30 evaluation licences you can request telephone or e-mail support for installation and to help get you started. |
| Subscription Support | Renewable annually, Subscription Support, provides access to support by telephone, e-mail, fax or web plus all upgrades for (both minor and major) of the licensed options during the subscription. The basic price assumes collection of the software by download from our website; if you prefer delivery on CDROM that is available at extra cost. The first 12 months of Subscription Support is included in the purchase price. For renewal or 'catch-up' costs, see the Pricing page. |
If you need support, your first port of call should be the help file that is provided with the product. We spend a lot of time writing the help files and the HowTos, so please take a look there first.
If your query isn't answered in the help file, try this on-line Knowledgebase.
If those sources fail then contact us. Links to suitable e-mail fax and phone contact details are provided at the bottom of each Knowledgebase page.
Support queries are handled by the development team themselves. Support enquiries outside support hours or to the the sales telephone number will be politely pointed towards the facilities described above.
Knowledgebase
The Knowledgebase contains articles on issues that are not included in the help files (where we assume you've already looked), issues such as rare problems or late breaking news.
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